Smart Voice Support for Order Management & CX
CallUpgrade empowers e-commerce brands to scale personalized communication with customers through AI voice calls. From confirming orders to handling returns, our platform makes customer service effortless and consistent.
Key Use Cases
Order Confirmation & Status Updates:
Order Confirmation & Status Updates:
Order Confirmation & Status Updates:
Ensure transparency post-purchase.
Return/Exchange Calls:
Automate the initiation and processing of return requests.
Cart Abandonment Recovery:
Re-engage customers with tailored voice nudges.
Loyalty Program Promotions:
Promote offers and updates through personalized calls.
Cart Abandonment Recovery:
Re-engage customers with tailored voice nudges.
Loyalty Program Promotions:
Promote offers and updates through personalized calls.
Cart Abandonment Recovery:
Re-engage customers with tailored voice nudges.
Loyalty Program Promotions:
Promote offers and updates through personalized calls.
Benefits
Reduces Call Center Costs
Automates routine customer queries, reducing reliance on large human support teams
Handles high call volumes efficiently without additional staffing
Available 24/7, eliminating overtime and shift costs
Integrates easily with existing systems to streamline operations and reduce overhead
Increases Order Completion Rates
Proactively follows up with customers to reduce cart abandonment
Assists in real-time to clarify product or delivery-related doubts
Verifies orders instantly, speeding up the checkout process
Helps recover failed payments and guides users to successful transaction completion
Supports Upselling and Cross-Selling
Recommends personalized add-ons and complementary products during the call
Uses purchase history and preferences to offer relevant upgrades
AI learns customer behavior and adapts pitches to maximize basket size
Seamlessly introduces offers and bundles to boost average order value
Real-Time, Multilingual Support
Converses fluently in regional and global languages to build customer trust
Ensures consistent customer experience across geographies
Detects and switches to preferred language without delays
Speeds up issue resolution with contextual understanding in multiple languages
Reduces Call Center Costs
Automates routine customer queries, reducing reliance on large human support teams
Handles high call volumes efficiently without additional staffing
Available 24/7, eliminating overtime and shift costs
Integrates easily with existing systems to streamline operations and reduce overhead
Increases Order Completion Rates
Proactively follows up with customers to reduce cart abandonment
Assists in real-time to clarify product or delivery-related doubts
Verifies orders instantly, speeding up the checkout process
Helps recover failed payments and guides users to successful transaction completion
Increases Order Completion Rates
Proactively follows up with customers to reduce cart abandonment
Assists in real-time to clarify product or delivery-related doubts
Verifies orders instantly, speeding up the checkout process
Helps recover failed payments and guides users to successful transaction completion
Real-Time, Multilingual Support
Converses fluently in regional and global languages to build customer trust
Detects and switches to preferred language without delays
Ensures consistent customer experience across geographies
Speeds up issue resolution with contextual understanding in multiple languages
Supports Upselling and Cross-Selling
Recommends personalized add-ons and complementary products during the call
Uses purchase history and preferences to offer relevant upgrades
AI learns customer behavior and adapts pitches to maximize basket size
Seamlessly introduces offers and bundles to boost average order value
Real-Time, Multilingual Support
Converses fluently in regional and global languages to build customer trust
Detects and switches to preferred language without delays
Ensures consistent customer experience across geographies
Speeds up issue resolution with contextual understanding in multiple languages
FAQs
FAQs
Questions? We got answers
Check out the answers to most frequently asked questions.
How does this reduce my call center costs?
Is the voice support available in multiple languages?
Can it help with upselling or cross-selling?
How does CallUpgrade confirm orders and send updates?
Can customers interact with the voice call for more info?
Can CallUpgrade handle return and exchange requests?
Is there any manual intervention required?
How does voice calling help recover abandoned carts?
Will customers find these calls intrusive?
Can I use CallUpgrade for promotions and loyalty program updates?
Can I track which promotions were successful via voice calls?
How does this reduce my call center costs?
Is the voice support available in multiple languages?
Can it help with upselling or cross-selling?
How does CallUpgrade confirm orders and send updates?
Can customers interact with the voice call for more info?
Can CallUpgrade handle return and exchange requests?
Is there any manual intervention required?
How does voice calling help recover abandoned carts?
Will customers find these calls intrusive?
Can I use CallUpgrade for promotions and loyalty program updates?
Can I track which promotions were successful via voice calls?